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Why Android Tablets Suck and Will Continue to Fail

I just bought an Android tablet – the Motorola Xoom. I like it. I’d probably love it if I didn’t also have an iPad. I’ll likely keep it (my wife says I should send it back and get the Samsung Galaxy Tab 10.1 that I wanted originally). It’s not that the Xoom isn’t as capable as the iPad. I think it is. I just miss the apps like the Wall Street Journal and New York Times that I use daily on the iPad. The Wall Street Journal app isn’t available for Android 3.0 (Honeycomb) devices and suffice it to say the New York Times app for Android looks like it was designed by 2nd graders compared to the iPad app.

The dearth of quality apps for Android tablets is certainly a result of poor tablets sales. Why would companies put money into products that don’t have enough traction to warrant the effort? Poor tablet sales, however, is directly correlated to Android tablet companies attempting to be just like Apple rather than forging their own path. Poor tablet sales is the result of bad marketing strategies.

By almost any ranking, Apple is the number one brand in the world. Samsung, the Android tablet manufacturer ranked next highest on BrandZ’s list of the top 100 global brands is at number 67. What everyone fails to realize is that Apple, in its pole position, can do things that others marketers cannot or should not do. Namely, while Apple can target its device at seemingly everyone (or at least everyone solidly middle class and higher), doing so is generally considered a path to failure for almost any other product (except toilet paper). Yet, that is exactly what every Android tablet manufacturer has done.

Motorola, Samsung, ASUS et al have created devices with no clear target audience in mind because they were following Apple’s lead. Good marketing says the 4Ps (product, price, placement, promotion) are critical and key to getting the 4Ps right is understanding your audience. When you assume, as Android tablet companies have, that your target is the same as your lead competitor’s, you are bound to fail. When you convince yourself that your audience will ignore the marketplace leader because of your high profile promotions and good partnerships (a la cellular carriers) — all in spite of a clear lack of product distinction and poor pricing — you are bound to fail.

Amazon will launch its Android tablet within the next few months. I have a sneaking suspicion that they’ll sell more devices before the end of the year than all of the other Android tablets have – combined. Their device will have a clear audience — digital content consumers who want to read eBooks on an affordable tablet device. This idea isn’t all that much of a stretch – especially considering that Barnes & Noble was estimated to have sold more than 3,000,000 Nook Colors as of March, 2011 — making it the best selling Android tablet.

For other Android tablet companies to achieve anything close to those numbers, they’re going to have to stop copying the Apple playbook and get back to good, ole fashion, tried-and-true marketing.

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Posted in marketnology, mobile.

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Google Sees Apple’s Subscription Service and Raises The Stakes

Apparently, Google gets it. The Wall Street Journal web site has a story on Google’s announcement of their new payment system for online paid content. Essentially, Google will allow site visitors to view partner content using one username and password that provides access to all partner web sites. This has long been needed (as I pointed out in my previous post) and kudos to Google for figuring it out.

The WSJ story focuses on how Google’s service compares to a similar service announced by Apple just yesterday. However, there are significant differences between the Apple and Google options and my thinking is a smaller percentage of revenue and access to consumer data will make publishers far more likely to want to partner with Google than Apple.

You can check out the stories for yourself:

Google Woos Publishers with Payment Service
Apple Opens a Door, Keeps Key (Apple Launches Subscription Service)

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Posted in publishing.


The New York Times Wants to Take My Free News

I used to be a huge Mad About You fan. Mel Brooks was on the show one season and he had this great line about his cousin, an immigrant, “What nerve, what nerve! To come into a new country with a face like that.” There’s not much to say about the New York Times’ face (though the Times Center is pretty nice), but surely, “What nerve, what nerve!” is in order given The Grey Lady’s announcement that their pay wall will cost less than $20/month.

I know, I know. They’re running a business over there and given the political environment, there’s no way the government is going to subsidize that particular media institution. They have to charge. I get it. Just assuming $20/month means about $240/year in subscription fees. That’s more than the Wall Street Journal, which, as we all know, makes a hefty penny from their pay wall.

$20 here, $20 there and pretty soon you’re talking about real money.

My concern is the New York Times pay wall is just the beginning of the media pay walls we’re going to see. To my mind, it isn’t so much that the pay walls are awful as much as they are just plain non user-friendly. As the consumer, I’ll have to end up subscribing to ten different media sites, remember which sites I signed up for and track payments for each. Doesn’t that seem anti-web in the sense that the user experience is anti-user?

What I’d like to see instead is something akin to Hulu for for the news. It would be more reasonable for me to pay $20-30/month to have access to content from multiple sources like the New York Times, Wall Street Journal, LA Times, Washington Post, the Guardian, the AP and other high profile news organizations. You could even add premium content from TV news organizations like Fox News, MSNBC and CNN. This is a scenario where everyone wins. Customers have an improved users experience, media companies potentially get more eyeballs and a nice cut of a pretty big pie and the company that provides the service ends up with a decent amount of money for not a whole lot of work (though getting all these companies to agree would be a huge battle).

News companies, in particular, have been reluctant to stop looking over their shoulders at what used to be. It’s time to start looking forward at new models for survival. A common platform by which consumers got news and everyone gets paid could be just the thing the business needs to get them moving forward.

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Posted in publishing.


The Apple Clone Cycle – Why Mobile Device Companies Stay Losing

I’m perplexed. I don’t understand what goes through the minds of the R&D and product development teams at mobile device companies like Motorola, Samsung and Toshiba. The original iPad launched in April of 2010. To me, that’s just about a year ago. Here we are in January, 2011 and the aforementioned companies (Samsung moved faster than the others, it’s true) are close to releasing tablets that serve as their answer to the iPad. All of this seems pretty clear-cut, so why am I perplexed? I don’t understand why they’re releasing iPad clones — a year after the iPad has launched.

Whatever happened to innovation and ingenuity? It almost seems as if the mobile industry has entered what must officially be termed the Apple Clone Cycle.

Apple Clone Cycle

Apple Clone Cycle

Notice nowhere in the cycle is their a state where consumers actually buy the clone product. Most people, given a similar product at the same price point will opt for the Apple product and all of the cool factor that comes along with purchasing an Apple product.

 

It’s sad really. I mean, Motorola created the StarTac — the phone which sort of changed the way people looked at the size and function of cell phones. And yet, here they are, ditching innovation in favor of adhering to the Apple Clone Cycle.

Well, the iPad 2 is forthcoming. Engadget says the new, thinner iPad is going to have “super high resolution.” Boy Genius Report summarizes a report from MacRumors which says the iPad 2 screen resolution will be 2048×1536 – double that of the 1st generation iPad. We can trust this won’t be the only innovation we’ll see from the iPad 2. And yet, given their track record, we can be pretty sure the other tablet makers won’t come anywhere close to any of the iPad 2′s innovations before 2011 is out.

Sad state of affairs.

Update (4 March 2011):  The iPad 2 has officially been announced and while it doesn’t include the “super high resolution” display it was rumored to have, it will be significantly thinner and faster.  These changes were enough to convince Samsung to revisit the design for their forthcoming Galaxy Tab 10.1 update to the original Galaxy Tab.  Rather than just making their device thinner, they needed Apple to take the lead so they could follow.  The Apple Clone Cycle holds true again.

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Posted in mobile.


AT&T Sucks; Thank God I’m Not (Carrier) Monogamous

I have a confession to make. I’m bi-carrier. Like many tech folks, I subscribe to more than one cellular phone carrier. I’m not as hardcore as some with their carrier threesomes or foursomes but I’m definitely not monogamous when it comes to carriers.

I’ve come to the realization that both of my cell phones are long in the tooth. I have a Nokia N95 8GB on AT&T and a Blackberry Storm on Verizon. The Nokia, though a great phone, has long outlived its usefulness. It does just about everything current phones do (quiet as it’s kept) but the user experience lags behind my many generations. The Storm, on the other hand, is just an awful phone. Yes, I have the 5.0 OS and it’s still a sad, sad tribute to RIM’s loss at how to respond to the iPhone. I’m pretty sure most iPhone users aren’t rebooting multiple times daily due to running out of memory but that’s another story.

I recently decided the time was right for me to upgrade my phones. My plan was to upgrade the Storm to a HTC Droid Incredible which is reported to be a fantastic phone. I would get rid of the Nokia and replace it with a Blackberry Bold 9700 on AT&T. I haven’t had a contract on AT&T in years. I’ve been a loyal Nokia fanboy and bought my phones retail. Even my Storm, I bought on eBay because I was stuck in a contract with a crappy HTC Touch (worst “smartphone” ever). This time, I figured if I got both phones on one-year contracts, I wouldn’t find the contracts too onerous and it would be worth the subsidized pricing.

Imagine my shock when I went to AT&T’s web site yesterday and found out they had eliminated one-year contracts. They will now only sell two-year contracts. I’m still in shock over it. Why? Carriers, more than ever, are promoting smartphones as the way users should go. Smartphone buyers (or a large percentage of them), to my mind, are more affluent than non-smartphone purchasers, more interested in frequent technology upgrades and, in general, just the type of customers AT&T could convince to buy a new phone every year. Heck, AT&T and Apple release a new iPhone every year for that very reason – current owners will upgrade… So, how is forcing people to buy into two-year contracts good for customers? How does that encourage people to upgrade to new phones – which they will likely want to do given the pace at which smartphones are changing?

Seems to me AT&T is making a big mistake. Yes, they’re protecting their own interests – especially in the face of the iPhone reportedly launching on Verizon this summer. On the flip side, however, Verizon, their largest competitor, is still happy to sell me a one-year contract – and I’ll take them up on the offer. I won’t be getting rid of AT&T, but I’ll gladly do them the favor of buying my Blackberry at retail (or on eBay). They can protect their own interests by sacrificing mine if they’d like, but I don’t have to be a party to it. Thank goodness Verizon seems to be maintaining their senses. I guess there’s something to this carrier polyamory thing.

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Posted in mobile.

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HP Buys Palm and Prepares for World Domination

Hewlett-Packard (HP) announced today that they are buying struggling phone maker Palm. In true everyone’s got an opinion fashion, there’s lots of conversation about why HP will or won’t do any better with WebOS than Palm did. Naturally, I feel compelled to add my own two cents – in the ‘will’ column.
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Posted in Insights, marketnology, mobile.

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A Prescription for Palm to Avert Certain Death

You had a Palm Pilot, didn’t you? I did. In fact, I had a few and I loved them. My thin, sleek (for 1999) Palm Vx was my favorite. The thing looked good, helped me keep track of where I needed to be and when and was plenty reliable. I even had an OmniSky modem for it with which I could pretend to surf the web in 160×160 pixel black and white. Ah, those were the days.
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Posted in mobile, Palm.

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Marketing on the iPad: A Primer for Marketers


The iPad is coming! The iPad is coming! Whoops! It’s finally here. Though I believe the iPad has some critical flaws for such a device, it will undoubtedly be massively popular and will likely present marketers with tremendous opportunities for user engagement. The question for marketers, naturally, is how best to seize the opportunity.

What’s New – Not Your Father’s iPod Touch

The iPad is sometimes referred to as a large iPod Touch and while the user interface is similar to that of the iPod Touch and the iPhone, there are two major differences that make the device much more interesting as a vehicle for marketing communications – size and speed.
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Posted in marketnology, mobile.

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Does My Company Need a Digital Asset Management (DAM) system?


Chief Marketer has a brief story in their Technology section about Ford’s commitment to a digital asset management (DAM) system. The story is worth following up on because many Fortune 500 companies with multiple brands, multiple products and numerous consultants and vendors should be following Ford’s example.

DAMs are not new. They’ve been around for some years and were initially used by media companies who needed to manage an extraordinary number of digital assets being used in print, TV and/or the web. Having a DAM makes it easier to find a video clip or an image that can be inserted into a TV segment or print ad.

As analog has given way to digital and the number of digital assets within every organization has grown, DAMs have become much more relevant to the marketing / communications departments of non-media organizations. With different agencies managing different elements of your brand, DAMs can help ensure that each group has access to the right asset at the right time.

Want to know if your organization should be considering a DAM? There are a few questions you can ask yourself:
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Posted in marketnology.

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The iPad: the (non) Savior of Analog Media – Four Reasons the iPad Will Fail.

Everyone’s excited about the iPad. Allow me to be the curmudgeon in the room and say I still don’t understand why.

It’s not that the iPad isn’t a cool looking device. It’s beautiful. It’s that I don’t see it as the savior of all things analog the media is making it out to be. Beyond that, it seems to me it has a very limited audience.

The iPad is targeted at people who care enough about technology to pony up a minimum of $499 for what is essentially a large iPod touch (others may disagree but that’s my opinion). Reports are out today from Engadget and others indicating the Wall Street Journal will be available on the iPad for $17.99/month and monthly issues of magazines will cost close to newsstand prices. That’s cute but the reality is few industries have found success by simply porting their existing business model to the digital arena. Changes are required. Companies must adapt and I don’t believe Apple is encouraging media companies to do so. They’re stuck in old school thinking.
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Posted in marketnology.

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